今天给大家分享3种外贸催款话术,适合3个不同的场景。
催款话术一:发送PI给客户的同时,防止客户欠款,写一封邮件。
Hi Gary
Thank you for choosing to provide.
I am writing to confirm your charge which will be invoiced on.
If you would put me in contact with your accounts payable team, I would be happy to ensure they directly receive a copy of the invoice for timely resolution of payment.
If there are any further details you require or changes you wish to request please don't hesitate to contact me at My pleasure to work with you and I appreciate you taking the time to confirm receipt of this message, letting us know in advance any anticipated payment delays.
催款话术二:PI的日期马上就要到了,你的外贸客户还没有付款,写一封邮件去跟客户催款。
Hi Gary
I hope you are doing well.
I am checking in on invoice due today.
My team does not have a record of receiving the payment as of yet, and I'm hoping you can connect me with the right people to track down where it may have gotten stuck.
If payment has already been made, please let me know the date and any specific information I can use to help find it on my end.
If payment is still pending we can extend a {number of days grace period} grace period to help get that settled.
I've re-attached the invoice to this message and am happy to coordinate efforts if anyone in your organization has questions.
Thank you!
催款话术三:如果你的外贸客户的invoice已经过期了很久还没有付款,而且之前的沟通都无效,那么这个时候你就要考虑升级沟通。你要尽可能的在你的邮件里面CC你的公司的高层领导以及你的户公司当中的高层领导。但是记住,你的tone of voice还是应保持一定的专业度。
Hi Gary
It's come to my attention that there is a missing payment for the invoice.
My team has attempted to reach out but has been unable to resolve the matter. I'm making myself available to coordinate this error and ensure a timely resolution.
If your Head of Finance could give me a call, I can be reached at xxxxx.
We appreciate you choosing {your business name} and would like to maintain a beneficial relationship that can serve you again in the future. If there are any issues with the services received, please let me know directly.
If unable to make payment at this time, please let us know what date to expect your payment, so we can ensure your bill does not go to collections.